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Shopping Questions
Q.
How do I use the shopping cart?
A. To use the shopping cart, simply follow the TOPS Store's on-screen directions. Here is an overview of how to use the shopping cart:
- Select TOPS Store by clicking on TOPS Store.
- Press the Buy This Item button when you've decided what you'd like to purchase.
- Verify that the quantity of the item you've selected is correct.
- Press the Checkout button to continue.
- Fill out the order information fields.
- Press the Continue button.
- Select shipping options (if applicable) and enter payment information in the appropriate fields. Press the Continue button.
- Look over your order verification and press the Process Order button. If your order verification is not correct, press the Back button.
- Print out your order receipt. You will also receive an e-mail confirmation.
Q.
What forms of payment do you accept?
A. TOPS Club, Inc. accepts
Visa and MasterCard credit card payments.
Q.
How will I know if my
order has been processed properly?
A. When your order is
processed, you will receive an order
confirmation e-mail detailing your
purchases.
Q.
I'm a TOPS
On-line Member. Where do I find my On-line
Membership number?
A. Your On-line
Membership number is a 7-digit number. This
number is located in several places. It
can be found on the mailing label of your
TOPS News magazine, in a yellow box to the
left of your name. It can also be found on
your TOPS On-line Membership card. If you
can't locate your card or an issue of TOPS
News, contact us at
TOPSstore@TOPS.org. Be sure to include
your name, birthdate, and full mailing
address.
Q.
What if I didn't
receive an e-mail order confirmation?
A. Don't worry. If you
didn't receive an e-mail order confirmation,
you may have entered your e- mail address
incorrectly. If you have your order number
from your order receipt (the page you
printed), you may contact TOPS Club, Inc. to
find out the status of your order.
Q.
What is TOPS' refund
policy?
A. TOPS Club, Inc. strives
to provide the best service available for
its members and guests. Please contact
TOPS if an order is not delivered or is
damaged so that we can ensure that the
delivery is complete. Claims for damaged
goods must be received within 14 days of
purchase date. TOPS Club, Inc. has a
no-refund policy.
To contact
TOPS Club, Inc. regarding undelivered or
damaged goods, or any other problem
associated with an order from the TOPS
Store, please send an e-mail message to
TOPSstore@TOPS.org.
Shipping Questions
Q.
How much does shipping
cost?
A. If you live in the U.S.
or Canada, the cost of shipping is included
in your order. You may choose to upgrade
your shipping at an additional cost. Refer
to "Can I upgrade the shipping to speed-up
my order?" Shipments outside the U.S. and
Canada are shipped Air Mail and will incur
an additional shipping fee.
Q.
How
long will it take for my order to arrive?
A. Once your order is
received by TOPS Club, Inc. Headquarters, it
will be packaged and sent within 2 business
days. Included in the price of your order
is the most economical method of shipment:
Standard Media Mail (for U.S. shipments) or
Economy Letter Post (for Canadian
shipments). Expected shipping times are:
- Standard Media
Mail (U.S.): 5 - 14 days
- Economy Letter Post (Canada): 7 -
14 days
Q. Can I upgrade the
shipping to speed-up my order?
A. Yes. Shipping
upgrades are available at an additional
cost. Expected shipping times for
expedited shipments are:
- Priority Mail (U.S.): 2 - 4 days
- Air Letter Post (Canada): 3 - 10
days
Q.
Why do shipments
outside the U.S. and Canada require Air
Mail?
A. Foreign
countries automatically have their orders
shipped via Air Mail to avoid the lengthy
surface-shipping schedule. Orders should
be received within 14 days.
Q. What should I do if I
receive a missing/damaged/wrong item?
A. Contact us immediately!
To contact TOPS Club, Inc. regarding
undelivered or damaged goods, or any other
problem associated with an order from the
TOPS Store, please send an e-mail message to
TOPSstore@TOPS.org . Claims for
damaged goods must be received within 14
days of purchase date.
Security Questions
Q.
Is my financial
transaction protected?
A. This site has security
measures in place to protect the loss,
misuse, and alteration of information under
our control. For more information, refer to
our
Privacy Policy.
Q. Will TOPS sell my
name and address to someone else?
A. Our site uses an order
form for customers to request information,
products, and services. We collect member
visitor contact information (like name and
address) and, when necessary, method of
payment. Contact information on the order
form is used to process orders. User payment
information that is collected is used to
bill the user for products and services. We
do not sell or trade names with anyone. For
more information, refer to our
Privacy Policy.
Refund Policy
TOPS Club, Inc. strives
to provide the best service available for
its members and guests. Please contact TOPS
if an order is not delivered or is damaged
so that we can ensure that the delivery is
complete. TOPS Club, Inc. has a no refund
policy.
To contact TOPS Club, Inc.
regarding undelivered or damaged goods, or
any other problem associated with an order
from the TOPS store, please send an e-mail
to
TOPSstore@TOPS.org.
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