Questions People Ask About Joining TOPS
(Updated December 29, 2020, at 7:00 a.m. Central time)
What is TOPS doing in response to the pandemic?
Many of our local chapters are not meeting in-person right now but may be conducting socially-distanced weigh-ins or holding meetings via Zoom, teleconference or other electronic means. Using the contact information on Find a Meeting, you can learn which chapters in your area may be meeting and how.
You may choose to join as an online member now and attend our Virtual Chapter until in-person chapters in your area begin meeting again. There’s no additional cost to switch from online membership to in-person membership.
Not ready to commit for a year?
Try our 5-week TOPS at Home online membership to kick-start (or restart) your healthy lifestyle journey in 2021.
When is Headquarters open?
TOPS Headquarters, located in Milwaukee, Wisconsin, is open Monday through Thursday from 8 a.m. to 4:30 p.m. Central time. We are here to serve you and answer questions about membership. We continue to provide all our customary services for members and chapters, including but not limited to:
- Processing memberships and renewals
- Fulfilling mail-in and online orders
- Offering technical support for www.tops.org
- Publishing TOPS News membership magazine and accepting member submissions at firstname.lastname@example.org
- Accepting forms for new KOPS, KOPS lost status, and KOPS milestone anniversaries as well as Century Award validations
As always, local Field Staff are available to answer questions and provide basic chapter supplies and support for members. For Field Staff contact information, click Find a Meeting and enter your ZIP or postal code.
What if I have a questions outside of normal business hours?
If you are considering joining us as a member and need assistance, answers to many common questions can be found in our Help Center under the heading "Questions About Joining TOPS?"
Members also will find a variety of useful information in the Help Center.
Questions Members Ask
(Updated December 28, 2020, at 9:30 a.m. Central time)
Are we allowed to meet as a chapter yet?
Yes, under certain circumstances.
How do I renew my membership so I don't miss my TOPS News?
Members may renew their memberships online during this time or mail in the renewal with a personal check. If you do not have your renewal form, you may use a TOPS membership application, available in the Members Area under Forms. Please remember to include sales taxes as outlined on the Membership Application or Renewal form. If you are unsure of the proper tax, you may want to consult your Treasurer or Leader.
Please note that mailing lists for TOPS News are sent to the U.S. Postal Service four weeks in advance of the mailing date as required by postal regulations. This means that if your membership is not active in mid-November, you will likely miss the January/February issue. In this case, back issues are available for purchase in the TOPS Store.
May I switch to online meetings during the pandemic?
TOPS is excited to announce that recent recordings of the online chapter meetings are available for all members to watch at their convenience. Find them in the Members Area under My TOPS Resources in the Video Library.
In addition, in-person chapters may hold meetings online using an alternate meeting format. Many video meeting platforms provide their services for FREE and also have a call-in option so that members who do not have a computer (or who are not computer-savvy) may join in by phone. Learn more.
Because our Virtual Chapter meetings are not capable of accommodating that many additional users, there is a temporary moratorium on members of in-person chapters switching to online meetings.
What is TOPS doing to support members during this time?
TOPS has provided a number of resources here on our COVID-19 updates page to help chapters and members stay connected and meet safely.
For additional support, please follow our Facebook page and/or sign up for our email newsletters with wellness tips and pertinent resources. In the meantime, we recommend that you weigh yourself regularly at home to stay accountable and keep in touch with fellow members via mail, phone, email or social media. See more ideas for staying connected.