Questions Members Ask
(Updated September 21, 2020, at 4:30 p.m. Central time)
Are we allowed to meet as a chapter yet?
Yes, under certain circumstances. TOPS had announced a meeting ban on March 16, 2020, all across TOPS Nation for the safety and protection of our members. In compliance with national, state and provincial guidelines, TOPS chapter meetings (and weigh-ins), KOPS Society meetings and other TOPS-sanctioned events were included in the ban, which was lifted on May 4, 2020.
How do I renew my membership so I don't miss my TOPS News?
Members whose renewals are due on or before March 31, 2021, may renew their memberships online during this time or mail in their renewal with a personal check. If you do not have your renewal form, you may use a TOPS membership application, available in the Members Area under Forms. Please remember to include sales taxes as outlined on the Membership Application or Renewal form. If you are unsure of the proper tax, you may want to consult your Treasurer or Leader.
Once chapter meetings resume in your area, the rule that memberships must be paid with a chapter check (or renewed by member online) will be reinstated.
Please note that mailing lists for TOPS News are sent to the U.S. Postal Service four weeks in advance of the mailing date as required by postal regulations. This means that if your membership is not active in mid-November, you will likely miss the January/February issue. In this case, back issues are available for purchase in the TOPS Store.
May I switch to online meetings during the pandemic?
TOPS is excited to announce that recent recordings of the online chapter meetings are now available for all members to watch at their convenience. Find them in the Members Area under My TOPS Resources in the Video Library.
In addition, in-person chapters may hold meetings online using an alternate meeting format. Many video meeting platforms provide their service for FREE and also have a call-in option so that members who do not have a computer (or who are not computer-savvy) may join in by phone. Learn more.
Because our Virtual Chapter meetings are not capable of accommodating that many additional users, there is a temporary moratorium on members of in-person chapters switching to online meetings.
What is TOPS doing to support members during this time?
TOPS has provided a number of resources here on our COVID-19 updates page to help chapters and members stay connected and meet safely.
For additional support, please follow our Facebook page
and/or sign up for our email newsletters
with wellness tips and pertinent resources. In the meantime, we recommend that you weigh yourself regularly at home to stay accountable and keep in touch with fellow members via mail, phone, email or social media. See more ideas for staying connected
When is Headquarters open?
TOPS Headquarters, located in Milwaukee, Wisconsin, is open Monday through Thursday from 8 a.m. to 4:30 p.m. Central time. We continue to provide all our customary services for members and chapters, including but not limited to:
- Processing memberships and renewals
- Fulfilling mail-in and online orders
- Offering technical support for www.tops.org
- Publishing TOPS News membership magazine and accepting member submissions at firstname.lastname@example.org
- Accepting forms for new KOPS, KOPS lost status, and KOPS milestone anniversaries as well as Century Award validations
Please note that TOPS Headquarters will be closed on November 26-27 and December 24-25. TOPS is also closed on January 1, 2021, for the New Year.
As always, local Field Staff are available to answer questions and provide basic chapter supplies and support. For Field Staff contact information, click Find a Meeting and enter your ZIP or postal code.