TOPS Help Center > Member Sign In and Profile Help

Member Sign In and Profile Help

Is Your Account Locked?

For your security, your account is locked after five unsuccessful login attempts. The only way to unlock it is to contact our web support team at

Sign In

How do I sign in to

Here are instructions to sign in after you have activated your account.

  1. Go to
  2. Click on Sign In in the upper right corner of the homepage. If you are using your mobile browser, tap on the Menu icon (three parallel horizontal lines) next to the Search icon (magnifying glass) and then tap on Sign In. The Sign In page displays.
  3. In the Sign In box, you will find Username and Password fields. In the Username field, enter your 7-digit membership number. If you joined TOPS® online, enter your email address. When you join online, your email address becomes your username.
  4. In password field, enter your Password. If you forgot your password, see Forgot your password? to get a new one.
  5. Click on the Sign In button below the user name and password

From the TOPS home page, you may click Members Area to read, use and stay up to date on all online content to help you with your weight-loss and maintenance efforts.

Need Additional Help?

Email support only. Contact technical support at