Member Sign In and Profile Help

TOPS Help Center > Member Sign In and Profile Help

Sign In

How do I sign in to www.tops.org?

Here are instructions to sign in after you have activated your account.

  1. Go to http://www.tops.org
  2. Click on Sign In in the upper right corner of the homepage. The Sign In page displays.
  3. In the Sign In box, you will find username and password fields. In the user name field, enter your 7-digit membership number. If you joined TOPS® online, enter the Username you created at that time.
  4. In password field, enter your Password. If you forgot your password, see Forgot your password? to get a new one.
  5. Click on the Sign In button below the user name and password

From the TOPS home page, you may click Members Area to read, use and stay up to date on all online content to help you with your weight-loss and maintenance efforts.


Activating Your Free Account

There is no additional cost to sign up for online tools and support. It’s a membership benefit, and Sign In only takes about five minutes if you have your membership number and chapter ID handy.

Note: If you joined TOPS® online, then you created your own username and password at that time, and you do not need to activate your account.

  1. Go to www.tops.org and click Sign In button located in the upper right hand corner of the website.
  2. On the Sign In page, click the link free TOPS Account in the yellow box labeled “Sign In Option”
  3. Enter your 7-digit membership number. (see the section "How Do I Find My Membership Number?")
  4. Enter your Chapter ID in this format: WI 0123 (2-letter state/province code + 1 space + 4-digit chapter number) If your chapter number is less than four digits long, just add zeroes in front to get to four.
  5. Click the Activate Your Account button.

If you see the message, “Thanks for Activating!,” then you’re all set.

You should receive an email confirmation of your username and password if we have a valid email address on file. We recommend that you jot down your username and password and keep it in a safe place.

If you receive the message, “The login ID already exists for this membership," then just go back to the member login page and click on the “Forgot my password” link in the “Sign In” box.


How Do I Find My Membership Number?

You can find your 7-digit membership number on the back cover of TOPS News in the upper left corner. Half-price members who don’t receive TOPS News will find it on the membership card mailed to them. If you provided an email on a paper application, then you received a welcome email with your number as soon as your application was entered at Headquarters. If you can’t find your welcome email or magazine, email support@tops.org.


Is Your Account Locked?

For your security, your account is locked after five unsuccessful login attempts. The only way to unlock it is to contact our web support team at support@tops.org.


How do I reset my password?

Password Not Working or Forgot Password?NEW

  1. Go to www.tops.org and click on Sign In.
  2. In the Sign In Box, click on Forgot password.
  3. Enter the Username for your user account.
  4. Click Submit. We will email you a link to a page where you can easily create a new password.
  5. Check your email inbox. If you don’t receive a link in an email, contact support@tops.org for help.
  6. Click on the password reset link in the email that was sent to you.
  7. Enter your new password in the "New password" field. Your new password must contain at least:
    • 7 characters 
    • 1 number
    • 1 capital letter
    • Special characters are not required but are allowed. These include  ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ 
  8. Enter your new password again in the "Confirm new password" field.
  9. Click on Submit to change your password.

Change My Password To A New OneNEW

  1. If your password is still working, but you would like to change it, go to www.tops.org and Sign In.
  2. Click Members Area. The Members Area page displays. In the Members Area, on the left side of the screen, you should see a box labeled “My Profile” with your name under it.
  3. Scroll down and click on Change My Profile & Password. The My Profile Details page displays.
  4. In My Profile Details, you should see on the left side of the screen "Password". Click on Change Password. The Change Password box displays.
  5. In the Change Password box, enter your Current password.
  6. Enter your new password in the "New password" field. Your new password must contain at least:
    • 7 characters 
    • 1 number
    • 1 capital letter
    • Special characters are not required but are allowed. These include  ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ 
  7.  Enter your new password again in the "Confirm new password" field.
  8. Click on Save to change your password.

Be sure to store your password in a safe place. Headquarters is not able to retrieve passwords.


Forgot My Username?

Before requesting a new user name, try one of the following:

  • Joined at a local chapter? Your username is your Membership ID.
  • Joined Online? If you joined online after June 2016, your username is your email address. If joined online before June 2016, your username is what you entered when you signed up.

  1. Go to www.tops.org and click on Sign In.
  2. In the Sign In Box, click on Forgot my username.
  3. Enter your Email Address for your user account.
  4. Click Submit. We’ll send your username to the email you enter below if it matches our records. If we don’t have your current email, or if you don’t receive your username in an email, contact support@tops.org for help.

Change My Address

  1. Go to www.tops.org and Sign In. (See Signing in to www.tops.org)
  2. Click Members Area. The Members Area page displays. In the Members Area, on the left side of the screen, you should see a box labeled “My Profile” with your name under it.
  3. Scroll down and click on Change My Profile & Password.
  4. In My Profile Details, you should see a second column to the right with the heading Addresses. Click the pencil icon in the upper right of that section. The Edit address box displays.
  5. Edit your address.
  6. Click Save & Close to save your changes.

We don’t want you to miss a single issue of TOPS News, so please be sure to double-check your address when changing it.  We also encourage you to send an email to wondering@tops.org with your new address, especially if you suspect you have missed one or more issues of TOPS News.  Addresses for TOPS News are pulled at least six weeks before your magazine arrives in your mailbox.  The US Postal Service will not forward magazines for more than 60 days, so please be sure to update your address with us immediately after moving and let us know if you've changed it so we can clear any "bad address" codes from your profile.

When changing your address, use correct abbreviations. If unsure, type entire word. Standard abbreviations include:

  • St. for Street
  • Blvd. for Boulevard
  • Ave. for Avenue
  • Apt. for Apartment

Canadian Members: Postal codes must be entered with the first three elements separated from the last three by one space. (Do not use a hyphen.) Also, a unit number is placed before the civic number, with a hyphen between.

U.S. Members: The post office will not deliver to an incomplete address, so it’s important to include direction and full street name as shown below:

INCORRECT: 130 Main Apt #2

CORRECT: 130 Main St E Apt 2

If using the ZIP + 4 code, please enter ZIP, then a space, then the 4-digit code.

Name Changes

Name changes may only be made by Headquarters Staff. Please report name changes to wondering@tops.org. Be sure to include your old and new names as well as an address and membership number, if you know it.

Change My Email Address or Phone Number

Has your phone number or email address changed? Are you planning to change to a new email system? You can update your email address or phone number in the Members Area.

  1. Go to www.tops.org and Sign In.
  2. Click Members Area. The Members Area page displays. In the Members Area, on the left side of the screen, you should see a box labeled “My Profile” with your name under it.
  3. Scroll down and click on Change My Profile & Password. The My Profile Details page displays.
  4. In My Profile Details, you should see on the right side of the screen "Addresses" and "Phone. Click the pencil icon. The Edit address box displays.
  5. In the Edit address box, enter your new Email and/or Phone Number.
  6. Click Save & Close to change your email and/or phone number.