Payments and Orders
What forms of payment do you accept?
TOPS Club, Inc. accepts Visa, MasterCard, Discover and American Express credit card payments. All payments will be processed in U.S. dollars. TOPS doesn't charge a fee for this, but if you live outside the United States, your credit card company will convert the sale to your country's currency at the going exchange rate and may charge you an additional transaction fee.
Can I pay using credit cards from Canada or another country?
Yes. However your credit card issuer will convert your purchase to U.S. dollars using the current exchange rate and may charge an additional conversion fee. The final amount appearing on your credit card statement will be different from the amount displayed in U.S. dollars on your receipt. TOPS Club Inc. receives only the amount of your purchase in U.S. dollars and has no control over what your credit card provider charges for converting currency.
How will I know if my order has been processed properly?
When your order is processed, you will receive an order confirmation e-mail detailing your purchases. This assumes that your current email address is on file at TOPS Club Inc. Headquarters. If you do not receive a confirmation, please check your spam or junk mail. Or you can find your receipt under "My Profile" in the Members Area of www.tops.org.
What if I didn't receive an e-mail order confirmation?
Don't worry. If you didn't receive an e-mail order confirmation, you may have entered your e-mail address incorrectly or your email may have ended up in your junk or spam folder. If you have your order number from your order receipt (the page you printed), you may contact TOPS Club, Inc. for the status of your order.
How do I print a copy of my order?
If you need another copy of your order receipt, you can print it by signing into your TOPS account.
- Click the Sign In button at the top of the website. (You must be a member to shop unless you are purchasing a membership through the Join TOPS link on the navigation bar.)
- Enter your login and password and click the "Sign In" button. (You will need to activate your free TOPS account if you have not already.)
- In the blue navigation bar, click "Members Area".
- On the left side, click "Change My Profile & Password".
- In My Profile Details, scroll down and find your most recent order in the Orders list. Click on the order number to view the receipt.
- In My Order Details, click on the "Print" button to print a copy of the receipt.