TOPS Help Center > TOPS Store FAQs

TOPS Store Help - Frequently-Asked Questions

Shopping

How do I shop in the TOPS Store?

The TOPS Store is open to members of TOPS Club, Inc. You must be an active member to shop in our store.

To shop in the TOPS online store, simply follow the TOPS Store's on-screen directions. Here is an overview of how to shop:

1. Click the Sign In button at the top of the website.
2. Enter your login and password and click the "Sign In" button. (You will need to activate your free TOPS account if you have not already.)
3. Select TOPS Store by clicking on "Store" in the blue navigation bar.
4. Click on "Shop TOPS" to open the Featured Products page.
5. If you don't see the product you want, select a category in the left sidebar. The new category page displays.
6. Find the item you wish to purchase and click on it to see the Product Details page.
7. On the Product Details page, enter the quantity you want and click on the "Add to Cart" button.
8. If you wish to purchase more items, click on "Continue Shopping" on right hand side. You will return to the Featured Products page. Repeat steps 5-7.
9. When you are finished shopping, click on the Cart icon at the top of the website next to your name. The My Cart page opens.
10. Review your cart items.
11. Verify your shipping address. If wrong or missing, click on the "Choose another address". Select the address you want to use and click on "Use this address".
12. In the Payment Details box, enter your credit card information and name and address as it appears on the statement you receive from your credit card company. All sales are in US Dollars.
13. Review your order and click "Submit Order" only once. It may take a few minutes to process your purchase. Once the transaction is complete, the Order Summary page opens and your will be able to print your receipt.

Please note: For best results on Mac, Apple iPhone or Apple iPad, use Chrome or Firefox. Safari may not provide the best experience when shopping in the TOPS Online store.

How do I shop for awards and recognition items?

1. Click the Sign In button at the top of the website.
2. Enter your login and password and click the "Sign In" button. (You will need to activate your free TOPS account if you have not already.)
3. Select TOPS Store by clicking on "Store" in the blue navigation bar.
4. Click on "Shop TOPS" to open the Featured Products page.
5. Select "Awards" in the sidebar. The Chapter Awards and Supplies page displays.
6. Click on the Type of award that you want.
7. If selecting Charms or Pins, click on an option under Groups to see additional items. You'll have options like New, Anyone, KOPS and more.
8. If you don't see the product you want, you may start over by selecting Awards in the left-hand sidebar.
9. Find the item you wish to purchase and click on it to see the Product Details page.
10. On the Product Details page, enter the quantity you want and click on the "Add to Cart" button.
11. If you wish to purchase more items, click on "Continue Shopping" on right hand side. You will return to the Featured Products page. Repeat steps 5-10.
12. When you are finished shopping, click on the Cart icon at the top of the website next to your name. The My Cart page opens.
13. Review your cart items.
14. Verify your shipping address. If wrong or missing, click on "Choose another address". Select the address you want to use and click on "Use this address".
15. In the Payment Details box, enter your credit card information and name and address as it appears on the statement you receive from your credit card company. All sales are in US Dollars.
16. Review your order and click "Submit Order" only once. It may take a few minutes to process your purchase. Once the transaction is complete, the Order Summary page opens and your will be able to print your receipt.

Sales Tax

Alabama's Simplified Sellers Use Tax

The Simplified Sellers User tax is a flat 8% sales rate on sales into Alabama.

Need Additional Help?

Email support only. Contact technical support at support@tops.org.