TOPS Help Center > Member Sign In and Profile Help > Forgot My Username

Forgot My Username?

Before requesting a new user name, try one of the following:

  • Joined at a local chapter? Your username is your Membership ID.
  • Joined Online? If you joined online after June 2016, your username is your email address. If joined online before June 2016, your username is what you entered when you signed up.

Request a new username

  1. Go to and click on Sign In.
  2. In the Sign In Box, click on Forgot username?
  3. Enter your Email Address for your user account.
  4. Click Submit. We’ll send your username to the email you enter below if it matches our records. If we don’t have your current email, or if you don’t receive your username in an email, contact for help.

Need Additional Help?

Email support only. Contact technical support at