TOPS Help Center > Member Sign In and Profile Help > Reset My Password

Reset My Password

How do I reset my password?

Password Not Working or Forgot Password?NEW

  1. Go to www.tops.org and click on Sign In.
  2. In the Sign In Box, click on Forgot password.
  3. Enter the Username for your user account.
  4. Click Submit. We will email you a link to a page where you can easily create a new password.
  5. Check your email inbox. If you don’t receive a link in an email, contact support@tops.org for help.
  6. Click on the password reset link in the email that was sent to you.
  7. Enter your new password in the "New password" field. Your new password must contain at least:
    • 7 characters 
    • 1 number
    • 1 capital letter
    • Special characters are not required but are allowed. These include  ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ 
  8. Enter your new password again in the "Confirm new password" field.
  9. Click on Submit to change your password.

Change My Password To A New OneNEW

  1. If your password is still working, but you would like to change it, go to www.tops.org and Sign In.
  2. Click Members Area. The Members Area page displays. In the Members Area, on the left side of the screen, you should see a box labeled “My Profile” with your name under it.
  3. Scroll down and click on Change My Profile & Password. The My Profile Details page displays.
  4. In My Profile Details, you should see on the left side of the screen "Password". Click on Change Password. The Change Password box displays.
  5. In the Change Password box, enter your Current password.
  6. Enter your new password in the "New password" field. Your new password must contain at least:
    • 7 characters 
    • 1 number
    • 1 capital letter
    • Special characters are not required but are allowed. These include  ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~ 
  7.  Enter your new password again in the "Confirm new password" field.
  8. Click on Save to change your password.

Be sure to store your password in a safe place. Headquarters is not able to retrieve passwords.


Need Additional Help?

Email support only. Contact technical support at support@tops.org.